Sector
IT Consultants

Gender
Male

Date of Birth
17-07-1994

Visa Type
Freelance Visa

Visa Expiry Date
31-12-2021

Academic Level
Bachelor in Computer Engineering

Sponsor Visa Expiry Date
31-12-2021

Experience
4.6

Languages
English ,Urdu , Hindi

Skills
Windows OS, Server , Networks , Hardware troubleshooting, Inventory Management , User Management

Work Experience
Total Experience in IT: (4.6 Years ) Currently associated with Orange Business Service India Technology Pvt. Ltd. from January 2019 to Till Date. Client Name: - SABIC Petro & Chemical company Saudi based Job Profile: Engineer Server Management since January 2019 to Till Date. Professional Qualification:- Certified ITIL@4 Foundation Certificate in 2021. Roles & Responsibilities: ? Provide L1 and L2 supports to remote end users for their IT services issues, ? Accountable to monitor 5000+ Servers spread across different remote site 24X7. ? Installation, Analyzing, troubleshooting and correcting Server and Hardware problems remotely. ? Granting / revoking access of users to Servers and Printer and account lockout, password expiry. ? Responsible to monitor the Infrastructure through SCOM console. ? Manage the Incident or Service request (CRQ) through REMEDY / Service now, approach to user provide resolution under SLA. ? User Management in Active Directory (User Creation / Deletion / Modification/ password reset). ? Creating OU, Users and Groups in Active Directory. ? Installation of monthly patches, software’s and to mitigate the vulnerability. ? Accountable for case logs and case follow up with HPE/ Dell for hardware support.. ? Antivirus Installation/Repair – Semantic/ MacAfee etc. ? Responsible to enlarge VM hard disk, CPU and Disk cleanup. ? Installation and Configuration of Network Printer, Share drive, and operating systems. ? IT vendor co-ordination for IT repair and maintenance activities ? Data recovery and data backup with help of central team ? Knowledge to track and resolve tickets in Service Now and BMC Remedy. ? Tracking emails properly, and taking follow-up as per recruitment.? ? Creating user profiles. ? Configuration & solving issue of MS-Outlook-10, MS-Office and Windows-7/8/10 & Software’s. ? Manage the Incident or Service request (CRQ) through REMEDY / Service now, approach to user provide resolution under SLA. ? Installation and Configuration of Network Printer, Network share drive, and Share Point, outlook, and operating systems. ? IT vendor co-ordination for IT repair and maintenance activities.? ? Providing L1 Support to Users.? ? Handling around of 1000 workstations and solved the day to day users issue. ? ?antivirus Installation/Repair/ issue - MacAfee . ? Responsible to on call support with vendors fix the various issues like HP and Dell.

Description
I am actively looking for a job in Dubai , i am highly skilled in IT end users Support and Desktop Support. I will be an asset for the organization. Seeking middle level positions in IT Ops, Service level Management, IT Service Operations, and Process ini